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Submitted by Federal Emergency Management Agency
9:29 am PST January 7, 2019

The Malibu Disaster Recovery Center in Los Angeles County will open at 10 a.m. today, Jan. 7, due to inclement weather conditions and closures on the Pacific Coast Highway. 

Wildfire survivors are encouraged to use an alternate route when visiting the Malibu DRC today: take Highway 101 to 405 S, take 405 S to I-10 W (Santa Monica Highway), take Santa Monica Highway to PCH and head north to the DRC.

The DRC, at the Old Malibu Court House Building at 23525 Civic Center Way, is operated jointly by the Federal Emergency Management Agency and the California Governor’s Office of Emergency Services.

The Malibu DRC will be open until 6 p.m. today and will resume normal hours (9 a.m. to 6 p.m.) tomorrow, Jan. 8. 

The Agoura Hills DRC, located at 30440 Agoura Road at the Conrad N. Hilton Foundation, is operating under normal hours today (9 a.m. to 6 p.m.)

Representatives of FEMA’s Individual Assistance and Mitigation teams, the U.S. Small Business Administration and other state and federal agencies, as well as nongovernmental service organizations will continue to staff the DRCs.

DRCs are accessible for individuals with disabilities and access and functional needs. They have on-site communication accessibility tools, including amplified listening devices, Video Relay Interpreting and CapTel phones. ASL interpreters are available upon request.

Survivors are encouraged to file insurance claims for damages to their homes, cars and businesses before they apply for FEMA assistance. They can register with FEMA online at or by calling the FEMA Helpline at 800-621-3362 (TTY  800-462-7585). Multi-lingual operators are available. The toll-free numbers are open daily 7 a.m. to 10 p.m.  

Many of the services available at the DRCs are also available on the FEMA Helpline, including:

  • Registering with FEMA to apply for disaster assistance;
  • Providing a change of address, phone number, bank account and insurance information;
  • Receiving information about FEMA home inspections;
  • Getting other questions answered about federal disaster assistance;
  • Ask questions about a letter from FEMA, and
  • Learn how to appeal a FEMA decision.

Californians impacted by the wildfires that started on Nov. 8 in Butte, Los Angeles and Ventura counties can find their nearest DRC at or by texting 43362 with the message DRC and their ZIP Code. Standard message and data rates apply.